Refund Policy

All the payments made to graphixdesigners are partially refundable.

We believe in quality work towards any design task, and we give our best to satisfy the clients from our end.

If we can’t, you just get a refund. That’s it.

Refund Timeline:
Once you request the refund by sending an email to graphixdesigners@gmail.com, your refund will be initiated within 48 hours. You’ll receive the refund amount in your bank account within 2 to 3 working days after initiation.

Refund Terms and Conditions:

(i) After claiming a refund, the client loses all rights to use the designs/brand names either for public or inspirational purposes. If we find a client using the designs/brand names, we have the right to take legal action against them.

(ii) The conditions of the Refund Policy are applicable based on the price of the package and not on the amount paid by the client. (For example, if a client has made a 50% advance payment for the package of their choice and they claim a 50% refund, they will not receive any refund because they have just paid 50% of the actual amount, and their project will be terminated.)

(iii) The client can request additional designs/brand names beyond what is offered in the respective package. However, they will first have to clear their pending payments (if any) before moving forward with additional designs/brand names. Moreover, once a client opts for an additional design/brand name, all refund policies will be null and void.

(iv) The applicable tax amount is non-refundable. As a service sector industry, an 18% GST is applicable.

(v) The client will not be eligible for any refund after the finalization of the design/brand name. Once the design/brand name has been finalized, all refund policies will be null and void.

Graphixdesigners may refund Customers for the following reasons:

(i) The sold design is defective;

(ii) Graphixdesigners is required by law or considers that it is required by law to do so;

(iii) Graphixdesigners determines that issuing a refund to the customer will avoid any dispute or increased costs to graphixdesigners;

(iv) Graphixdesigners issues the refund to the customer in accordance with any refund policy specified by graphixdesigners from time to time;

(v) The order placed (or request made) by the customer is found to be fraudulent.

A sold design will be deemed to be “Defective” if:
(i) The customer and designer agree it is defective and notify graphixdesigners of this fact;
(ii) The sold design is subject to a third-party claim that it infringes/misappropriates such party’s IPR, and the claim is not frivolous.

If any of the above reasons regarding the design are applicable, graphixdesigners refunds the payment to the customer.